C4C How to assign multiple unassociated email messages to an existing ticket

[mjveerhuis1]

Hi,

In SAP Service Cloud unassociated email messages can be selected and via actions assigned to an existing ticket.

This can only be done one by one.

I have to support the scenario where multiple emails need to be assigned to one existing ticket.

Is there a setting somewhere to make the assignment of multiple unassociated emails to an existing ticket?

Kr

MJ

[Dedeepya]

Hi mjveerhuis

Since this is not available in standard yet, you can also use custom enhancement using SDK to obtain this.

Regards

Dedeepya

[lloyd_goveia]

Dear Marie-José,

This feature is now available. Please refer to https://help.sap.com/doc/3e6bad5d9b704800ac4a1b645faa240c/CLOUD/en-US/1025a0b747e942c08cae6ea2da7bed...

Best regards,
Lloyd