C4C How to assign multiple unassociated email messages to an existing ticket

[mjveerhuis1]

Hi,

In SAP Service Cloud unassociated email messages can be selected and via actions assigned to an existing ticket.

This can only be done one by one.

I have to support the scenario where multiple emails need to be assigned to one existing ticket.

Is there a setting somewhere to make the assignment of multiple unassociated emails to an existing ticket?

Kr

MJ

[Dedeepya]

Hi mjveerhuis

Since this is not available in standard yet, you can also use custom enhancement using SDK to obtain this.

Regards

Dedeepya

[nish_murthy · Accepted solution]

Hi mjveerhuis,

It is currently not possible to assign multiple unassociated e-mails to one ticket at the same time.

Please raise this request on SAP Customer Influence, so that it can be reviewed by the SAP product team.

https://influence.sap.com/sap/ino/#/searchcategory?type=campaign&id=1867

Kind Regards,

Nishanth