C4C Form Template for ServiceRequest; AttachmentFolder empty

[former_member609291]

Dear Experts,

My project currently has an issue with the ServiceRequest Adobe Form. The requirement is to bring image data stored in Ticket (ServiceRequest) > Attachments, and show it in the Adobe Form.

However, even with image attachments available in the Ticket, the $.ServiceRequest.AttachmentFolder.Document[*] node in the Adobe Form is empty. (In fact, anything I put in the Ticket Attachments does not reflect in the AttachmentFolder node.)

We already have a workaround (i.e. store image data as string in $.ServiceRequest.Root), but this is not sustainable (and is not pretty).

What should I do to get the attachment data from Ticket to PDF form?

John

[former_member657430]

Hi John,

Please try to change type of field to Image and in data binding bind it to Filecontent.BinaryObject.

Regards,

Saurabh

[DAcker]

Hi saurabh_thakare21,

I tried it with a image field in Adobe LiveCycle and the data binding

$.ServiceRequest.AttachmentFolder.Document[*].FileContentBinaryObject

but it didn't work. What could be the issue? Do you have a example XDP-file?

Thanks very much! Regards, Deborah