[C4C] Encrypt Customer Phone Number for Agents

[tokgozatakan]

Is it possible to encrypt customer/contact phone numbers in the system for users?

Like when an agent wants to make a phone call, instead of seeing the whole number (+1 234567890) they'd see an encrypted version (+1 *******890) but still be able to make the call via CTI integration?

[anthonyx_uliano]

Hi Kamal,

I would think you could hide the field contents while still supporting the click-to-dial. The CTI solution would also have to support masking the phone number.

We've worked with some customers that wanted to encrypt certain fields, but still wanted to perform operations on that data. In that case, our platform can decrypt the encrypted field and execute the outbound call.

Let me know if you require further help.