C4C - Email Ticket Type: Does any kind of notification exist for incomming email from customer?

[former_member101959]

Dear SAP Community,

About management of Email Ticket Type:

Once the customers answer to an already existing E-Mail ticket, the responsible of the ticket should get a notification.

Does this functionality exist in C4C System?

Thanks a lot in advance.

Carolina Quilez

[arun02_12]

Hello Carolina,

Yes. You can achieve it using Workflows. There is a date and Time field in the Ticket Timeline "Last Customer Interaction".

This field will capture the time at which the last interaction with the customer happened.

You can Schedule a Workflow to execute sometime after this date time.

Best Regards,

Arun