C4C - email notification complete task.

[former_member694696]

I was wondering if there is a parameter in the deep link to execute specific action of the object?

We have requirement to complete activity task through e-mail workflow notification.

Is it possible?

[arun02_12 · Accepted solution]

Hi kirill_nagovitcyn_ey,

It is not possible to use deep link to execute action. It can only be used to navigate to any specific object instance.

[former_member694696 · Accepted solution]

Dear arun02.12

Thanks for quick reply.

Can you please advise then, is it possible to complete activity task through e-mail notification in another way?

[arun02_12 · Accepted solution]

Hi Kirill,
I don't think there is a way to achieve this using a E-Mail notification as C4C does not get a response from the mails sent out using Workflows.
If you want to make changes to the task automatically, C4C should receive this as an OData Call or a Webservice message to update the relevant task.
If you are able to achieve this using some tools like SAP Cloud Platform, then this might be possible.

[former_member226]

Hi,

As confirmed by Arun, Currently it is not possible to execute an action from a deep navigation URL link. However, you can try to create a microservice in "SAP Cloud Platform Extention Factory" or any other platform of your choice like AWS/GCP etc etc, that upon the trigger, will mark the task as "Completed". This microservice can/should be triggered from email notification being sent as a hyperlink and will take task ID as an input parameter from Workflow Placeholders.