C4C CTI Integration MS Teams

[f_orth]

Hello everyone,

my company has globally switched to MS Teams as an external phone call solution. We now want to integrate it with C4C using the CTI integration possibilities and advantages.

Does anyone of you have experience with this? Do you have any documentation material you can share that might help us get the ball rolling?

Thanks and best regards

Fabian

[hendrik174]

hi Fabian,

are you still looking for a solution? I just stumbled over your question while searching for a different link 😉 My colleageus actually are the developers of one of the partner solutions mentioned by Saurabh. If you want a demo or more information on the solution, I can get you in touch with the respective experts.

Best Regards

Hendrik

[former_member226]

Hi,

AFAIK, there is no OOTB functionality for managing/deploying the MS team as CTI client for C4C. You will always need to use 3rd party vendors.

Recently, I came across 2 very nice MS teams' partner add ons.

• https://store.sap.com/dcp/en/product/display-0000060084_live_v1/
• https://store.sap.com/dcp/en/product/display-0000059735_live_v1/

Maybe you can check them out.