C4C CTI Adapter based integration triggering additional browser session for incoming call.

[former_member687453]

Dear Experts,

We are working on C4C implementation which involves Adapter based Computer Telephony Integration,our client has procured Genysys - PureConnect Premis 2020R1 version.

We are facing challenges for incoming call scenario, whenever there is an inbound call it triggers live-activity center along with additional browser session stating All Ok.

We have configured Local host URL in CIC as per C4C standard documentation - http://localhost:36729/?CID=<cid>&ANI=<phonenum>&DNIS=<phonenum2>&<cad1=xxxx&cad2=yyyy>; which gets called for incoming call from CIC, this is working as expected but it creates another browser session .

I would like to understand if there is any method in CTI Connector that needs to be called / enhanced in order to create mapping between Client application and CTI adapter for Local adapter based integration or is there any alternate way to call local host URL from client application.

Any guidance will be helpfull.liveactivity.pngbrowser.png

Regards,

Saurabh.

[lloyd_goveia]

Dear all,

As Paula mentioned, fixing this scenario requires further actions from the CTI provider or implementation provider.
For example providers can use, is the following C# example code (provided AS IS)

urlparam1 = “ANI=408-361-3611&DNIS=1-800-455-5555&BP=1000655&SerialNo=XY234567T&TicketID=8003456&Type=CALL&EventType=INBOUND”;
urlparam2 = urlparam1 + ExternalReferenceID=56432156787890&Custom_1=value1&Custom_2=value2&Custom_3=valu31&Custom_4=value4”;
“url = http://localhost:36729/?CID=BCM1234&” + urlparam2;
HttpWebRequest webReq = (HttpWebRequest)WebRequest.Create(url);
HttpWebResponse WebResp = (HttpWebRequest)webReq.GetResponse();

This code sends an HTTP request to the specified URL using the HttpWebRequest and HttpWebResponse classes. This operation is performed in the background and does not open a web browser. The parameters are sent as part of the URL in the request, and the web server at the specified URL processes the request and responds accordingly.

Keep in mind that you would typically handle the response received from the web server, which may contain data or information that your C# application can process further.I hope this helps!

Best regards,
Lloyd Goveia

[former_member355484]

Dear Saurabh,

You would need to work with your CTI implementation partner in order to suppress the additional tab.

Regards,
Paula