C4C - Create an Employee from incoming e-mail

[mark_grantg1]

Good day Experts

For the Employee support scenario, creating a Ticket from an incoming e-mail and the Employee doesnt exist yet. Is there an option to create an employee directly from the unassociated e-mail queue?

Thanks in advance

Mark

[AnkushPashine · Accepted solution]

Yes Mark - that is standard behavior 🙂

[mark_grantg1 · Accepted solution]

Thanks for your response.

[AnkushPashine]

Hello Mark,

From 'Unassociated E-Mails' view, you only have option/action to Convert to New Ticket and Assign to Existing Ticket

(not to create an employee from here).

Hope this answered your query

Best Regards,

Ankush.

[mark_grantg1]

Hi Ankush

I saw that, and just wanted to know if that is standard behavior, but it seems like it is based on your answer.

Thank you

Mark