C4C Create a follow-up email from email activity (Reply to)

[jankonas]

Hello,

we are dealing with a possibility to reply to an email created in C4C with a standard solution and we couldn't find it.

When we open an email, there is no possibility to create Follow-Up Item of E-mail. I suppose it would work as a reply. It is really strange that this basic functionality is not implemented in C4C or is it possible to turn it on?

I know it is possible to reply to an email in C4C Service but we would need to use this in Sales.

So far there is no way of replying to the mail as you can see below.

Many thanks,

Jan

[PeterK]

Please vote for this idea:

https://influence.sap.com/sap/ino/#/idea/143210

It should be possible to create a follow up email activity from any type of activity.

[PrasanthArya]

This functionality is not available yet in Sales and such transactions are done from the specific business objects

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer