C4C Cloud for Sales: Return Order without reference to ERP (standalone scenario)

[former_member620645]

Hello Community,

at our Company we have the following Use Case: Our Business Department wants to implement a Return Order in C4C Sales Cloud without referring to ECC. I know, that this is not a common Use Case for C4C, because this normally is happening in the ECC.

The Return Order should have a Reference Object which in this case is the Sales Order. So if a Customer orders too much, he/she can return all delivered items or less.

What would here be a good approach?

a) Creating a follow-up ticket,

or

b) reating another related Sales Document?

a) Tickets are not in the scope yet:

b)

Another requirement is the offline-availability, so that the return order can be executed offline.

Best regards and thank you!

[former_member620645]

I used the Scope: Service / Customer Care / Service Request Management

So now I can create a Return Order (which actual is a service ticket, but I renamed it) out of the Sales Order:

In the next step I want to refer to the Products of the Sales Order. So only the Products (including the amount and unit) of the Sales Order should be available for the Return Order.

But how can I set the data of the Sales Order as a reference? With OData? Anyhow the data should be passed or be available when creating the Return Order.

Thank you in advance!