C4C Branding template with Service Tickets personal email templates

[chadjem]

Hi All,

All the documentation around branding emails seems to be related to target groups and accounts.

I'm tying to create a branding template that contains a company banner at the top and then have whatever a service agent creates in the ticket interactions tab (including corporate templates) to appear under the company banner.

When I try this I just get the company banner and nothing else.

What is the placehoder to use for service requests? I have tried #TEXT# on the html branding template, but the email sent contains the banner and the word "#TEXT#.

Any ideas?

Thanks

Chad

[Suchita92 · Accepted solution]

Hi there,

The branding template should contain following inside the body tag: ( it could be inside <td> as well if you are using a tbale tag inside body)

#Text#

i.e. not All caps not All small . Its a mixed case.

At run-time, the email is sent with the #Text# replaced as per email context on your email template/workflow

I have used corporate branding templates plenty of times and works perfectly.

Hope this help.

Feel free to revert back or reward if it solves your issue.

Thanks,

Suchita

[chadjem · Accepted solution]

Thank you! That has worked.

Sometimes its the simple things that trip me up!

Chad.