C4C Approval button on Tickets

[chadjem]

Hi all,

Is there a way (outside of SDK) to add an approval button on the Ticket BO Approval tab?

At the moment they only way to approve a TICKET is by going into the notification.

Thanks

[stefaniemoschke · Accepted solution]

Hello Chad,

you can unhide the column "action" in the facet "approval" within the ticket. Here, the relevant approver can approve the ticket directly by clicking on the shown button.

Unfortunately, I have currently no screenshot available from a ticket in approval, but this is what I mean:

[chadjem]

OH MY.....

Sometimes its the simple things that stump me.

Thanks you so much Stefanie.

Chad.