on ‎2020 Feb 17 2:25 PM
Request clarification before answering.
Hello s_chaibisoufiane39,
This is an authentication issue between C4C and CPI - check the credentials provided in C4C Outbound settings(within communication arrangement) are correct in case of Basic Authentication. In case of certificate based authentication, ensure that C4C M-User /Tenant certificate is uploaded in the Sender Adapter of CPI Iflow.
Regards,
Satya
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