Business Partner Error - Enter a value for field LANGU

[SCHNEIDERT]

Dear Experts,

I'm receiving an error message in the Message Dashboard for few customers that are replicated from C4C to SAP Marketing Cloud via SOAP: "Enter a value for field LANGU".

As per my knowledge this is the LANGU field of table ADRC. So as per my understanding it should be okay if the Language for the customer is maintained in C4C. As you can see, it is.

In the payload of the SOAP message that is delivered to MC I think it is the field "CorrespondenceLanguageCode". Am I right?

Does anybody have an idea where this error originates from? Am I looking at the wrong field?

As said, it is really only a few customers. I also compared the payload with another customer that is replicated without any errors and I was not able to see any difference between them (not in UI and not in the payload).

BR Tobias

[silviabackes]

Hi Tobias, Expert is on vacation. Please be patient for further feedback or create a ticket. Thanks and best regards, Silvia

[SCHNEIDERT]

Hi silvia.backes,

thanks for your reply. It would be great if you or your expert could give some feedback when he's back.

Kind regards

Tobias

[SCHNEIDERT]

Hi all,

problem has been solved. Issue was caused by the following:

In C4C the Account can have multiple addresses. It is possible to maintain a language for each of them. One address has to be specified as main address.

In our case the Account has two addresses and there was no language maintained for both of them.

For the main address the system automatically sends the language which is maintained on Account level (its "main language"). But for the second address it does not.

Therefore we have to maintain a separate language for Accounts that have more than one address.

Thank you manideepsatya for your help.

Kind Regards

Tobias

[silviabackes]

Hi Tobias, If the issue still exists, create a service ticket please. Kind regards, Silvia

[SCHNEIDERT]

Hi Silvia,

thanks for your feedback. Just checked, issue still exists. Do you know which component to choose for the creation of the ticket?

Best Regards Tobias

[silviabackes]

Hi Tobias, Please check the Integration Guide for the component, e.g. on https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/2105.500/en-US/e9129a7963664047b836c056.... Thanks and kind regards, Silvia

[priyakotli]

Hi Tobias,

I hope you have maintained the communication language in the iflow : Value Mapping for SAP Cloud for Customer and SAP Marketing Integration. When I had come across this error, the below maintenance had resolved.

hope this is helpful.

[SCHNEIDERT]

Hi Priya,

yes, we did.

As I understand this is especially for the other direction from MC to C4C, isn't it?

Thanks for your quick reply and let me know if you have any further ideas.

BR Tobias