Business Partner (Contact) Replication issue between C4C and FSM (Core Systems) using SAP CPI

[rana0011]

Dear experts,

We have deployed the standard integration SAP C4C with Field Service Management (Core Systems) using SAP CPI and have the following issues.

Iflow „Replicate Business Partner from SAP C4C to SAP FSM“

1. Replication of accounts works fine
2. During the replication of Contacts (endpoint https://eu.coresuite.com/api/data/v4/Contact/externalId/bulk?...)

we get the following error:

org.apache.camel.component.ahc.AhcOperationFailedException: HTTP operation failed invoking

with statusCode: 400

The complete ResponseBody of the error message from FSM is:

{"error":"CA-09","message":"CA-09: Could not deserialize uploaded object to [ContactDTO_V16], because [ it contains invalid json syntax or some of the passed data doesn't respect the required data type]","values":["ContactDTO_V16"," it contains invalid json syntax or some of the passed data doesn't respect the required data type"],"id":"c1da032feb4245aabb76eb8839589ccd"}

When relationships are transferred (iflow Replicate Contact Person Relationship from SAP C4C to SAP FSM), a contact is created in FSM, but without a first name and last name.

Has anyone faced similar issue while integrating C4C and FSM? Thank you for support!

[sandeephebbar · Accepted solution]

Hi Natalia,

We are aware of this issue and providing a fix as well.

You can report an incident to C4C support team for tracking purpose.

Regards,
Sandeep