bug no Opt-in shown in overview contact profile screen

[cdeoliveira2]

In the contact profile screen we cannot see anymore the Opt-in value. They are 0 for all the contacts. This happens suddenly and we are not able to identify the cause.

In the CUAND_CE_MP_ROOT we can see the corresponding records but in the contact profile is always 0. How can we fix this? thank you

[former_member131543]

Hi,

there are multiple reasons why this behaviour could occur. One could be that the marketing area separation has been switched on, but the permissions in the system don't have a marketing area assigned. Another reason could be missing authorization of the user for marketing areas assigned to the permission.

To give specific feedback, we would need to have a look into the system. If my assumptions above don't help please open a support ticket that our support could have a look into the system and check the concrete data.

Best regards,

Sebastian Köhler