Backup configured but how to schedule and force execute it

[welsagh]

Hello SAP CCO Team

I configured the backup to be daily, but When that will happen?! and that is relevant to

schedule

shutdown with backup option or not?!

Alos i did that but no backup files appear in mentioned path although in background cmd line display that excute the shutdown and backup appear, but system not get close also backup files not set?!

Also the bat. file for backup command not do anything.

[Mateus_Grings · Accepted solution]

Hi Wael,
there is no option to force a backup or to automatically schedule it.

The two options to create a backup are:

1. Select shut down and backup data during the CCO shutting down process

2. Manually execute the run_backup.bat file located in C:\SAPCustomerCheckout

You may also check the documentation below that explains how to setup the backup in the CCO:

https://help.sap.com/viewer/71570024ae3843f08a10d68054192d3d/2.0.8/en-US/35189e96dc1a44e89a13f76a2d1...

https://help.sap.com/viewer/0c0627c1f3754c22929c8aea88b50cf6/2.0.8/en-US/d5a4c6e45bb5414b954a5e5b631...

https://help.sap.com/viewer/71570024ae3843f08a10d68054192d3d/2.0.8/en-US/32a8bae26136466ba74a2f0513e...

If your question in answered, kindly select the answer as “Right Answer”. This helps others to follow and easily locate answers.

Best Regards,
Mateus

[welsagh · Accepted solution]

Thanks a lot, Ok, i did that, the two option without any result

[mohamed_abdelsattar · Accepted solution]

welsagh have you managed to resolve above issue?

Both options aren't working with me (running .bat file or shutdown and backup data).

N.B. The same CCO configuration is maintained on multiple POS terminals, the backup process works properly on some machines while it isn't working with others.

mateus.grings would you please advise?

[mohamed_abdelsattar · Accepted solution]

arti3000 have you came across this issue before? Refer to my previous comment for more details.

[Arne_Timmermann1 · Accepted solution]

Hi msattar ,

I can only guess what went wrong, normally it works. Maybe write permission on the directory where the backups should be stored are not given? what does the log say?

If you face such serious issues I can only recommend to contact SAP Support via an official incident.