Backoffice will show distorted login screen for different clients after deployment

[tzillinger]

Our current hybris version is y1811.13
We keep getting the issue that after the deployment and AFTER someone logged in to backoffice we get this screen under https://<url>/backoffice

This can only be resolved either by:

• Calling F4/(Hamburger menu)/Reset everything (only by admin)
• and/or Browser F12 / Application / Clear Site Data (eg on chrome)

After that the normal backoffice screen is shown…

and interestingly these procedures sometimes resolve the issue if one admin does it with F4, but sometimes another client (different computer/browser) has to do it on his computer as well (eg F12…)

Does anyone experience the same problem and know how to resolve it eg during deployment so nobody has to go through all the loopholes above?

[former_member635760]

Hi,

I can just confirm that I have experienced this also on version 1808.
Unfortunately I have not investigated it (it just happened once or twice) so I don't have a solution.

Regards

Mats

[tzillinger]

We are currently investiating if this configuration helps, it should recreate the backoffice config during deployment/startup every time.
local.properties:

# reset Backoffice UI config on every server start:
# https://help.sap.com/viewer/5c9ea0c629214e42b727bf08800d8dfa/1811/en-US/8b7db2c286691014af65a6a21e6d...
backoffice.cockpitng.reset.triggers=start
backoffice.cockpitng.reset.scope=widgets,cockpitConfig

I just found this recently… We’ll see if it works, so the above behaviour doesn’t occur anymore