Backoffice Login Failure 2105

[former_member74128]

Hi Experts, I am unable to login to backoffice on SAP Commerce 2105.6 version. The following errors are reported in the logs: Any help would be appreciated. Am authentication from LDAP. I can login using local (admin account) but not when using my domain account.

[hybrisHTTP39] [LoginFormComposer] Available UI locales for backoffice: [de, en, es, es_CO, fr, it, ja, ko, pt, ru, zh, zh_TW, hi, id, cs, pl, hu]

2022/03/15 13:15:05.611 | ERROR [hybrisHTTP16] [BackofficeWidgetPersistenceService] Error occurred while processing widgets configuration

2022/03/15 13:15:05.611 | de.hybris.platform.servicelayer.media.NoDataAvailableException: java.lang.NullPointerException

ERROR [hybrisHTTP48] [AuthenticationSuccessEventListener] error on managing successful login: UsernamePasswordAuthenticationToken

[sabrinabarbosa27]

Hello former_member74128,

Thanks for reaching out in our Community!

This error Error occurred while processing widgets configuration is related to your widgets configuration set on your environment. For that, I recommend to reset the configuration files to default.
Please read the SAP Help page, based on your SAP Commerce version 2105.6: Resetting Backoffice Configuration

Kind regards,
Sabrina