Backoffice Internal Server Error On Clicking on User

[Former Member]

Hi Experts ,

I am finding internal Server error on clicking on User and Its children Nodes in Backoffice , version 6.7.0.X

I have attached the snapshots and logs for the same ,

***ERROR LOGS***

However the interesting thing is ,

After few minutes this error will be resolved and I will be able to see the User and its children Nodes , But the problem is I find the same error sporadically , with no concrete reasons as to why ?,

After careful analysis i came to conclusion that this may be related to JVM Stack size , and the issue may get resolved because of the Garbage Collector ,

 INFO   | jvm 1    | main    | 2018/10/23 08:33:25.619 |  java.lang.StackOverflowError: null

However this conclusion brings its own questions , because i find the Above error only in cases of USER and Its Children Nodes ,

Any help is appreciated ,

Thanks ,

Best Regards ,

D

11728-backofficeinternalservererror.txt

[Former Member]

Hi , were you able to resolve this issue ? Thanks

[Former Member]

Hi ,

I was able to find that this is an issue logged in Jira ,

It seems they have reached a solution recently https://jira.hybris.com/browse/ECP-3630?jql=text%20~%20%22backoffice%22

Hope this helps ,

Arun

[Former Member]

Thank you so much. I will try to implement the changes mentioned on the JIRA ticket. Cheers!

[former_member625836]

Hi ,

A stack you attached suggests problems with solving configuration. Please play around with your custom configuration - there is something wrong with it most probably. Also consider contacting SAP CX support as they are most suitable for such complex problems.

Cheers, Jacek