BackOffice explorer tree not loading and throwing error: Failed to render widget.

[swayamswarupswain]

Faced the below issue when trying to access backoffice after starting of the server.

The issue being reported is intermittent and in pre prod environment.

Version : 1808.20

Failed to render widget [id='explorerTree', definitionId='com.hybris.cockpitng.widgets.common.explorertree', message='null']

Attached console log for reference.console-log.txt

Backoffice snapshot:

console-log.txt

[mhoumaid]

Hello, the console, says that you configuration xml file, is broken, and can't be parsed.

Can you join, the configuration file, or only the part where you eplorertree definition.

Thanks