Available Conditions and Actions don't appear in Backoffice

[former_member802842]

I'm learning the Promotion Engine topic and I am faced with the problem of not displaying Available Conditions and Actions in Marketing -> Promotion Rules -> Show Published and Unpublished -> Editor View -> Conditions & Actions tab

On existing promotions I have only JSON in Action and Condition fields:

But I know this tab should look list this(with Available Conditions and Actions to drag&drop them):

What I should do to make them available?

Just in case, my localextension.xml contains this:

[former_member802842 · Accepted solution]

Solved: it's necessary to include "rulebuilderbackoffice" extensions in localextensions.xml

[former_member634058]

Hi Taras,

You do not have any extensions missing and the view should load. However, there can be more than one cause which can attribute to this issue.

1. This can be simply the issue of the session not loading properly. You can logout of backoffice and re-login.

2. You can check if there is any error logged in the console log. Based on the error, further steps can be taken.

3. You can try resetting the backoffice using orchestrate mode, or by selecting the backoffice extensions and updating the system from hac.

Thanks.