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Automatically add account in involved parties to lead creation in C4C

GajulaChandra
Explorer
0 Likes
1,183

Hi,

Automatically add Account to involved parties after creating a lead in C4C. Added determination logic even in Activity of Leads business configuration, but account is not adding (determining) automatically (see below snap). 

GajulaChandra_0-1743701322357.png

Pls suggest if I missed any. 

 

Accepted Solutions (0)

Answers (4)

Answers (4)

mracantonius
Explorer
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From what I know, Involved Parties tab of the Leads can only have Partners data. 

But if you convert Leads to an Opportunity, on the Opportunities tab, it will show all Involved Parties data you need.

Do you need these information on reporting purposes or only for showing on the UI? If it's for the UI, i don't think it's possible via standard way.

GajulaChandra
Explorer
0 Likes

Any solution???

clovismuller
Active Participant
0 Likes

Hello,

When creating the lead, use the "Use Existing Account" button and selecting a customer will be mandatory.

clovismuller_0-1743792262520.png

Clóvis Müller

 

GajulaChandra
Explorer
0 Likes

Thank You. We did the same, but still involved parties are empty.

GajulaChandra_0-1744044887548.png

I could see "party determination" data at the time of Lead creation (Action -> party determination). 

GajulaChandra_1-1744045326055.png

 

 

 

Anna_Bondarenko51
Participant
0 Likes

The involved party determination logic at the Leads for Account field = Contact of Account means that when creating a new Lead, if you select a value in the Contact field of an empty Lead document, the Account field will be automatically populated with the main Account associated with that Contact.

However, your request does not clearly specify the exact requirement you are trying to achieve. Could you clarify whether you expect the Account to be automatically added to the Involved Parties without selecting a Contact, or if you are looking for a different type of determination logic?

GajulaChandra
Explorer
0 Likes
My expected requirement is - he Account to be automatically added to the Involved Parties without selecting a Contact