Automatic tweets in C4C through twitter integration

[Former Member]

Hi Experts,

We completed the integration between C4C and Twitter. Now when user tweeted to my channel, its creating a ticket in C4C.

I created workflows to send an acknowledgement email to the person who tweeted. But in some cases, users doesn't have the email for social media profile.In that case we are not able to send the Acknowledgement email to them. So we thought to reply to his/her twitter account by tweeting with ticket number automatically once ticket created.

I couldn't able to find a way to achieve this functionality with standard workflows. If you implement this scenario, please help me out.

[former_member355484]

Dear Raju,

I can see the idea has been indeed submitted and a coach assigned. Our Development Team and Product Management team will need to evaluate the request and feasibility. We cannot confirm when this functionality will be implement.

Kindly check the status/progress of the idea on the page accordingly.

Regards,

Paula

[former_member355484]

Hello Subbaraju,

The mentioned functionality is not available. We would kindly ask you to submit this as an idea on our Customer Influence site: https://influence.sap.com/SAPCloudforCustomer.

Thank you.

Regards,

Paula

[Former Member]

Hi Paula,

I Already submitted this as an idea. A couch was assigned but apart from that i dindt find any other update in that.

https://influence.sap.com/sap/ino/#/idea/229035

Regards,
Raju