Automatic internal note/memo for "copy to existing ticket"

[DAcker]

Hi all, 

in the ticket timeline there are options to move or copy emails to other tickets. If you use the "move to existing ticket" an automatic internal memo/note is created, that states to which ticket the email was moved. See screenshot. 

Is this possible to configure as well for the option "copy to existing ticket"? Currently for copy I dont get the note.
I checked the scoping questions and workflows, but didnt find a way to do so. 

It would help the processors to identify the correct ticket, where the email conversion should be maintained. We have the issue, that sometimes customer contacts dont reply with the ticket number in the email header. Then new tickets are created automatically. These are set to irrelevant and the mail is moved to the already existing ticket. Assume that the customer still replies with a wrong ticket no, the processors again need to shift the mails. That is the business use case. 

Thanks.
Best regards,
Deborah