automatic assignment of Support Team to incident in solution manager 7.2

[VINAY2506]

how to set up the automatic assignment of support team to incident in solution manager. out team did some changes in ZMIN_STD & SLFN0003_ADVANCED to send the mail to support team, before this the system is able to assign the support team to incident, but now it is not happening.

can any one help me on this how to get the support team automatically

[Vera_Jiang]

I have added tag "SOLMAN IT Service Management". This will help attract more attention from my colleagues to the question.

[Richard_Bffing · Accepted solution]

This is now done via BRF+ integration.
If I'm not mistaken, the other ways of determining the support team are deprecated (including assignement via iBase)
Have a look at the action SMIN_STD_FIND_PARTNER_FDT

For further information see: https://help.sap.com/docs/SUPPORT_CONTENT/sm/3518047800.html

Make sure you cross reference the application ID and function ID in transaction BRFPLUS.
These have to correlate with what's entered in the action.

(Technically you only need the first 3 parameters for this to work)

Also: By default there's no ruleset inside the function,
so you'll have to dive deeper into the BRF+ topic and create one.

Hope this helps

[VINAY2506 · Accepted solution]

Dear Richard,

[VINAY2506 · Accepted solution]

Dear Richard, Thank you for your reply.... i did the changes as you suggested. but still support team is not assigning automatically, please find the attachment in my question

[Vera_Jiang · Accepted solution]

Dear Vinay, I had a discussion internally, and Richard has already shared the correct answer. If the issue is still the same, it needs to be addressed through a case on SAP Support for checking and debugging. The community is more ideal for how-to inquiries and simpler questions. Thank you. Best regards, Vera Jiang