Are there big difference between Sales Cloud versions 1 and 2?

[denmar_l_villanueva70]

Hi experts

We are in the "contract" phase with a client for Sales Cloud. Now that there is a version 2, they want us to check if C4C is still a fit for them. Can anyone help me with the below?

1. Why was there a need for a version 2?
2. How big of a difference is there between version 1 and 2?
3. What happens to customers running with version 1?

Thanks

[Yogananda]

denmar013

Yes, there are significant differences between Sales Cloud versions 1 and 2. Sales Cloud version 2 offers several new features including improved reporting capabilities, a more intuitive user interface, deeper customer insights, and enhanced mobile access. Additionally, Sales Cloud 2 allows users to tailor their sales process to fit their specific needs and provides predictive analytics to help with sales forecasting.

[denmar_l_villanueva70]

Thanks Yogananda. But is it true in the new mobile app, there is no offline capability anymore? I tried logging in to the new app using URL and credentials of a version 1 C4C tenant but couldn't login. So does this mean version 2 URL and credentials will only work on the new app?

[DamoH]

Can you elaborate more on significant differences from the system perspective?