Are there big difference between Sales Cloud versions 1 and 2?

[denmar_l_villanueva70]

Hi experts

We are in the "contract" phase with a client for Sales Cloud. Now that there is a version 2, they want us to check if C4C is still a fit for them. Can anyone help me with the below?

1. Why was there a need for a version 2?
2. How big of a difference is there between version 1 and 2?
3. What happens to customers running with version 1?

Thanks

[Neeraj_Jain1]

Hello denmar013,

Please refer below latest detail document on SAP Sales Cloud-2. Might be you will get insights on it.

https://help.sap.com/doc/ca330dbd842d42b094688e2662c6a69d/CSS_SHIP/en-US/CX_NG_SALES_FSD.pdf

Regards,

Neeraj Jain