API Error Code 429 while sending Emails from SAP Marketing Cloud

[jose_rangel]

Dear Community,´

right now I'm using a Test Tenant to customize an instance of SAP Marketing Cloud. I've been sending and testing emails for several weeks without any problems.

But, since today I encounter the API Error Code 429, when I try to send emails from the Marketing Cloud. This error is apparently related to "429 Too Many Requests - The user has sent too many requests in a given amount of time. Intended for use with rate limiting schemes."

In the error screen below the SAP Notification shows the message LIMIT_EXCEEDED.

Would anyone have a recommendation on how to solve this, allowing to send emails again?

Thank you!

Best regards,

Jose

[sumanth171 · Accepted solution]

Hi Jose,

Can you please check below points and try to resolve this issue.

1. Check the API Proxy policies

Quote policy Exist? - Number of calls can be increased.

Reset Quota policy - You can reset the quota for specific customers.

2. Rate Plan attached to corresponding product ? If yes, Check the Plan Type(I guess it is Tier) and if so check the maximum number of calls allowed in the last tier.

[jose_rangel · Accepted solution]

Dear Anil,

Thank you for your answer.

This was the right path for a solution.

Best regards,

Jose

[Elijah_Martinez1]

Dear Jose,

It looks to me like this is an issue with SAP Marketing Cloud APIs, and not SAP Cloud Platform API Management, is this correct?

Regards,
Elijah

[jose_rangel]

Dear Elijah,

I thought the SAP CP API Management was a level over the C/4HANA Clouds and that's why I thought the API Management within the Clouds was also related to SAP CP.

Thanks for pointing to this misunderstanding.

Best regards,

Jose