Anonymous accounts created in Marketing cloud

[Former Member]

Hello Experts,

There are some Anonymous accounts are created in Marketing cloud without having details, I would like to know the reason why these accounts are created and how to deleted those Accounts, please suggest.

Thanks,

Regards,

Sudhakar Y.

[Former Member]

Just an update that these Anonymous accounts are having no information except name Anonymous, can some one help how to delete these accounts..,

thanks,

regards,

sudhakar

[former_member558862]

Hi there,

even though this is a very old topic... Maybe it will help if someone else encounters the same.

I also saw such accounts being created in our system. The reason for that was that the company origin and company ID was filled for some contacts that were integrated. However, the defined company/account was not yet integrated into our Marketing Cloud. If the linked company is not found, then such a "Anonymous" account is created.

In the origin data of the anonymous accounts, however, you should see the origin and ID.

Best regards
Christian

[SCHNEIDERT]

Hi @SUDHAKAR YERUBANDI,

you can delete the corporate accounts as described by Saurabh.

Where are these Accounts coming from? Maybe that would help to find out the reason why they are named Anonymous.

BR Tobias

[former_member226]

Hi,

To delete the accounts which are named as "Anonymous" you may think of using standard SAP Marketing Cloud Job names "Contacts: Flag Contacts for Deletion" and "Contacts: Flag Contacts for Deletion "Contacts: Delete Flagged Contacts" respectively. Just make sure in the selection criteria you also select "Corporate Accounts" checkbox since SAP uses contacts term for both "real" contacts as well as accounts.

Please check out the video: https://youtu.be/GJeOvg7r7W0 for more details.

Thanks

Saurabh