After update product in Product Cockpit, error display 500: Internal Server Error

[Former Member]

Hi community,

After update product in Product Cockpit perspective in Backoffice, I get the never ending loading then error display 500: Internal Server Error and seeing this error in the logs:

ERROR [hybrisHTTP38] [10.170.16.12] [DefaultEditorAreaController] Object AnixterProductModel (8848313909249@219) could not be saved
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | com.hybris.cockpitng.dataaccess.facades.object.exceptions.ObjectSavingException: Object AnixterProductModel (8848313909249@219) could not be saved
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.widgets.baseeditorarea.DefaultEditorAreaControllerPersistenceListenersDelegate.notifyAfterSaveListeners(DefaultEditorAreaControllerPersistenceListenersDelegate.java:78) ~[backoffice-widgets-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.widgets.baseeditorarea.DefaultEditorAreaController.saveObjectInternal(DefaultEditorAreaController.java:657) [backoffice-widgets-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.widgets.baseeditorarea.EditorAreaLogicHandler.executeSaveWithConfirmation(EditorAreaLogicHandler.java:41) [backoffice-widgets-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.backoffice.editorarea.BackofficeEditorAreaLogicHandler.executeSaveWithConfirmation(BackofficeEditorAreaLogicHandler.java:43) [classes/:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.widgets.baseeditorarea.DefaultEditorAreaController.executeSaveWithConfirmation(DefaultEditorAreaController.java:708) [backoffice-widgets-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.widgets.baseeditorarea.DefaultEditorAreaController.saveObject(DefaultEditorAreaController.java:288) [backoffice-widgets-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.util.ViewAnnotationAwareComposer.invokeListenerMethod(ViewAnnotationAwareComposer.java:100) [cockpitframework-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.util.DefaultWidgetController.invokeListenerMethod(DefaultWidgetController.java:175) [cockpitframework-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at com.hybris.cockpitng.util.ViewAnnotationAwareComposer.lambda$applyEventListener$0(ViewAnnotationAwareComposer.java:117) [cockpitframework-19.05.8-RC3.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.ui.AbstractComponent.onEvent(AbstractComponent.java:3177) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3147) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3089) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.ui.impl.EventProcessor.process(EventProcessor.java:138) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.ui.impl.UiEngineImpl.processEvent(UiEngineImpl.java:1846) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.ui.impl.UiEngineImpl.process(UiEngineImpl.java:1618) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.ui.impl.UiEngineImpl.execUpdate(UiEngineImpl.java:1321) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.au.http.DHtmlUpdateServlet.process(DHtmlUpdateServlet.java:611) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.au.http.DHtmlUpdateServlet.doGet(DHtmlUpdateServlet.java:487) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.zkoss.zk.au.http.DHtmlUpdateServlet.doPost(DHtmlUpdateServlet.java:495) [zk-8.6.0.1.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at javax.servlet.http.HttpServlet.service(HttpServlet.java:661) [servlet-api.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.40]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.40]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.40]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:209) [spring-security-web-5.1.4.RELEASE.jar:5.1.4.RELEASE]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178) [spring-security-web-5.1.4.RELEASE.jar:5.1.4.RELEASE]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.626 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.40]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.627 | at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.627 | at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.627 | at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
INFO   | jvm 1    | main    | 2020/04/24 09:17:16.627 | at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalin

Test Steps

1. Navigates to Product Cockpit perspective in Backoffice
2. Select Catalog item in left tool bar