Admin user cannot be created - Email already exists

[SAPSupport]

Hi Team,

Currently one our customer is facing the issues with Registering for CDC console, user encountering as User Already Exists. But user is not there in Administrators section

Thanks

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[SAPSupport · Accepted solution]

Dear Team,

If an administrator was deleted from the console, his/her profile still exists in our internal database with the email address.

On the provided screenshot you can see "Have an account already?" line and below that there is a "Click Here" button.

User needs to click there and login with credentials, then the admin profile will be created.

You can refer SAP Note 0003449643 - Admin user can't be created.

Best Regards,

SAP Solution Support