Additional ID's setup in yMKT: SAP

[former_member576423]

Hello Experts,

I want to understand how SAP Hybris marketing understands what all are the Additional ID's are in the system which needs to be matched?

In the documents/videos it is mentioned that Email Address/Mobile No are considered as an additional ID's for checking the unique customer. Can we add another ID's for unique customer validation?

E.g. External ID? refer the screenshot.

How can we add any other additional id apart from Email address and Mobile No.

In my scenario, I can have multiple contacts with same email address/mobile no with the same origin and different Origin Id.

I know if I make the mobile and Email address as shareable it will create multiple records, but then if the FB record comes into with the same email and Mobile no then it will find multiple records and hence it wont merge but it will create a separate record which I doesn't want.

Therefore I need to have an additional id which needs to be checked apart from Origin Id.

This additional id should be different from Mobile No and Email.

I checked the data load from C4C and found that there are lots many fields with different Id names such as

• ID_ERP_BUPA:
• ID_ERP_CONTACT:
• ID_CRM_BUPA:

Can above be used as Additional Ids as standard? It will check these ids as to find a unique record? Do the above should have origins defined?

Basically I want to add another check on any id coming from C4C apart from Mobile No and Email Address.

Any suggestions

Thanks.

[nicolae_ciumac · Accepted solution]

Hi,

please read the documentation again:

https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/1805.500/en-US/2642715601181f5ae1000000...

https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/1805.500/en-US/1f4ef50e6aa4447099fe9e1e...

https://help.sap.com/viewer/ac1eab4c66bc490da7ac2c378c46b0e7/1805.500/en-US/e95d047447dc4f67a5ac2982...

https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/1805.500/en-US/39e1b76b82274b5697ff629d...

Regards,

Nico

[nicolae_ciumac · Accepted solution]

PS: please watch also this series https://www.youtube.com/watch?v=3tQbup_oqyM&list=PLy6BeuAnyBsvbQ09zoPM18N-qrj6zGJua

[former_member576423 · Accepted solution]

Hello Nico,

Thanks for your feedback. I think with the OData "API_MKT_INTERACTION_CONTACT_SRV", we can pass the additional ID's.

There is also another option in BADI wherein we can add additional Id's with their source origin.

Also we are using standard iflows from C4C to yMKT, but in the standard arrangement -

SAP_COM_0017

https://myXXXXXX-api.s4hana.ondemand.com/sap/opu/odata/sap/CUAN_BUSINESS_PARTNER_IMP_SRV/$metadata

The Additional IDs was not there and hence my question comes in.

I could see the Additional Id's in

https://myXXXXXX-api.s4hana.ondemand.com/sap/opu/odata/sap/API_MKT_INTERACTION_CONTACT_SRV/$metadata.

It should solve my problem and I will check with the developer on this.