adding service category to the header of tickets

[former_member700672]

Hello

Please advise if there is a way to add service category to the header of tickets in C4C

service category is shown in overview tab, under category.

I tried to use edit the master layout, yet it was not available among the fields..

thanks

[former_member226 · Accepted solution]

Hello,

It is possible to "Move" service category from "category" section to overview/header of the ticket.

1. Go to adaptation of master layout.

2. Select the field from "Category" section and choose "Move" as shown.

move.png

3. Select "General Information" for header/overview of the ticket, as shown.

general-information.png

4. End layout change.

final-result.png

Since SAP Fiori only supports "Move" hence it works like a cut-paste. As of today, there is no possibility of having a copy-paste kind of duplication.

Thanks

[former_member700672 · Accepted solution]

It worked ! thanks for your answer..

[felipe_fraga · Accepted solution]

Hi Abdullah,

Thank you for confirming that this works 🙂

When this is the case, please make sure to also mark the answer as "Accepted" so this is indicated as the correct answer for your question. I have done it for you for this one.

Thanks!
Felipe
SAP Community Moderator