Hi SAP Community!
In our scenario, we send out email notifications to our agents when the customer/employee of the ticket replies to/update it.
Currently, we notify them by email containing ticket number + the original ticket attached as a PDF.
Business stakeholders came up with the request to also include the employee comment in this email.
Is there anyone who have done anything similar and can share experiences?
Brgds,
Linus
Bluesky
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