add a field when the activity assigned to an external technician

[aziz96]

hello everyone 

i need your help for a task, i want to create a Business rule allow me to add a new field when the activity assigned to an external technician.
thank you for your help

[nishantsharma02]

Hi,

There are multiple ways to do this :

1. Use ActivityAssignedEvent (Refer: https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_plan_dispatch/planning-domain-events.html...) 

2. If you want to just update a UDF on 'assign' of an activity to an external technician, then you can  check 'On Update' for re-assignments and 'On Create' for 1st time assignments. You would have to run this business rule on the ServiceAssignment Object and write a query to check whether the SA object has an external technician through a join on the Person object (externalResource field in Person object).

3. In case you are dealing with Crowd ecosystem, on simple assignment, you still would need to use options 1 or 2. But, if you want to do any action after dispatcher clicks on 'Release' on the Planning board, you can then use 'ActivityConfirmedEvent' (https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_crowd/crowd-business-event-list.html?loca...)

[aziz96]

Thank you for the information and your support