Activities

[former_member703991]

What is the difference we can see in the appointment, phone calls and tasks??

[arun02_12 · Accepted solution]

Hi ichu1234,

Technically appointment, phone calls and tasks are ll Activities

The appointment is similar to the appointment in your Outlook/Mail client which is used to block time of a customer/Employee.
Phone call is used to record the telephonic interaction like notes taken over a call or to track if a call is made or to be made.

Tasks are like a reminder or checklist of activities that you need an Employee to perform under certain conditions.

Best Regards,

Arun

[former_member703991 · Accepted solution]

Thank you ! In c4c I have found all the same standard fields in all these activities. Is there any particular   field is different to identify a particular task/Appointment? 

[former_member226 · Accepted solution]

you check GroupCode or TypeCode to differentiate between Appointment/Phone Call/Tasks in the backend or via odata service.