Account Hierarchy Integration ECC>C4C

[Former Member]

We have been testing the new C4C account hierarchy integration with ECC that was delivered in 1405 with the COD_CUSTHIERMAS Idoc.  We have the basic integration working, but find we have many conflicts when running the ECC program RCOD_CUSTHIER_CHECK because our hierarchies are maintained across multiple sales areas.  Are there plans to make the C4C account hierarchy sales area specific like it is in ECC in a future release?  Do you have any recommendations if not?

Any help appreciated! 

[former_member3555 · Accepted solution]

Hello LeaAnn,

My understanding is we support one sales area.   The recommendation is to filter out on the integration from ERP the sales areas not used in C4C.   I don't know of a plan to add multiple sales area.

I've forwarded to our product owner to verify.

-ginger

[former_member3555 · Accepted solution]

Yes -this has been confirmed  1 sales area is supported in C4C.

[former_member224611 · Accepted solution]

is C4C finally supporting multiple sales areas?

How can we use the customer hierarchy in c4c if the customer hierarchy have multiple sales areas?

they have different clients in different combination on sales org/dist channel/divion.

please help!

we cannot delete cutomers or not integrate some on them to c4c!