Account country duplicated in C4C

[SAPSupport]

For two customers who were manually uploaded to C4C PRD, the country line is duplicated within their customer account data. 

For the first account the line is duplicated three times, whereas for the second account the line is duplicated twice.

So far, we have not been able to edit the upload file sufficiently to remove this. And we also could not remove these duplicate lines from the account data directly.

Could you please help us identifying the reason why the country is duplicated and how to remove it?

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[SAPSupport · Accepted solution]

Hello,

Usually in such scenarios, if you go to adaptation mode > click on country field > in adaptation go back and scroll, you will see some additional Addresses fields like "Address Line 1", "Address Line 2" and etc. If you enable them (in case they are hidden), you will see the Country value is filled there.

Please avoid filling the 'Address Line' or any additional address fields in future when uploading/importing to C4C system. Please use the standard fields Country, street, city and so on. 

For more details please refer to our KBA 3507905 - Account Country value field is duplicated in C4C