A Fatal error has occurred. The SSO User ID and the C4C Federation ID do not match.

[former_member297821]

Hi All,

Could you please let me for this Issue, where the exacttly coming.

"A Fatal error has occurred. The SSO User ID and the C4C Federation ID do not match. Please Logout from C4C, clear the browser cache, close the browser and re-login" .

I.e. when we are filtering the status, then opening any records then this above fatal error is coming.

Regards,

Nihar

[former_member204775]

Hello Nihar,

Are you still facing this error?
If yes, please let me know so we can help you better 🙂

Regards,
Guilherme Rosario

[former_member297821]

I am sorry for the delay response.

Thank you Jushan for valuable response.

Yes, It has solved .

Best Regards,

Nihar

[Former Member]

this problem is very likely due to that user ID in C4C and SSO user ID are not the same.

for example:

in C4C, the user ID is john_rambo

in SSO, the user ID is rambo_john

as such, the SSO fails to authenticate that both are the same logon user ID

to solve, you can try to make both user IDs are exactly the same.