504 gateway timeout error while trying to create a "savedValues" type item from backoffice manually. Anybody know how to go about it to get this resolved ?

[Former Member]

[former_member632755]

Hi,

indeed the logs look fine. Do you have similar issues on creating other entities (like Product)? Do you have the same issue using different browsers?

This looks to me like an issue with the network. This may be related to your local environment or remote connection issues.

If you won't find a solution I'd suggest getting in touch with the support. On latest version I was not able to reproduce the issue.

Cheers, Wojtek

[Former Member]

I don't need it now but for future reference what's the best way to get in touch with support?

[former_member632755]

You can do it via BCP system.

[Former Member]

I have already checked the logs, but I could not figure out anything from the logs. Anyways I've attached it..link text

10895-logs.zip

[former_member632755]

Hi,

could you attach your console logs? I believe that there must be an exception hidden behind the issue visible in the UI.

Cheers, Wojtek