404 on clicking on tracked links

[shabakov]

Hello !

Several of our customers today faced with the critical issue: when we send email with tracking parameters enabled and when we click on this email we get not correct link but 404 error (see in attachment).

We can see that a mass problem, maybe we can manage it on system side, not in support

[Neeraj_Jain]

Hello shabakov,

Please refer below SAP Note. Hope it's clarifies your query.

https://userapps.support.sap.com/sap/support/knowledge/en/2926632

2926632 - Click Through link tracking creates 2 or more interactions but link was clicked only once

Regards,

Neeraj Jain