1811 Backoffice Error with Tree View

[torsten_lorenz]

After the migration from 6.7 to 1811, we have a problem in the backoffice with the tree list view.

In every list view (e.g. categories) it is not possible anymore to expand a particular node.

In the console we get following message: ERROR [hybrisHTTP36] [DesktopImpl] [Desktop z_jk00:/cockpit.zul] client error: Failed to mount: tree is null

Does anybody have an idea of what is going wrong here?

Error occurs as well in OOTB installation of 1811.5 (b2c_acc).

After migrating we updated the type system and the solr indices.

[torsten_lorenz]

Hi , thanks for your comment. Unfortunately SAP CX did not yet solve the problem. Regards Torsten

[former_member625836 · Accepted solution]

Hi ,

Looks like an issue in Backoffice. I will report it.

Cheers, Jacek

[torsten_lorenz · Accepted solution]

Hi Jacek, thanks for your reply. Yes, you are right. We found this issue in an 1811 OOTB installation as well and raised a ticket too. I will update this thread as soon as we have feedback from SAP. Regards Torsten

[former_member745452]

Also fixed in 1905 patch23

[torsten_lorenz]

2005 comes with the fix.

[former_member745452]

just checked on 1905 patch 19. same issue, nor I cant see this in patch 20 and 22

https://cxjira.sap.com/browse/PATCH-8105

https://cxjira.sap.com/browse/PATCH-8277

@jawaw: do you have any idea on which patch. It will be available

[torsten_lorenz]

I just checked it on a 1905 system: the problem still exists apparently.

jawaw: Could you give us any news regarding the issue? Unfortunately the JIRA link https://jira.hybris.com/browse/ECP-4003 is not reachable anymore.

[x1111111111]

Hi @torsten.lorenz, @jawaw

Do we have any solution on this now if not can you please share ticket id for this

Thanks in advance

[Former Member]

Hi

i have probably the same issue with 1811.4

 ERROR [hybrisHTTP36] [DesktopImpl] [Desktop z_mnj:/cockpit.zul] client error: Failed to mount: Cannot read property 'isClientRodEnabled' of null
 

when there is only one subCategory the error is shown in JS and console, but the error does not show if subCategories >= 1

 zk.wpd:39090 Uncaught TypeError: Cannot read property 'isClientRodEnabled' of null
     at init.setVisible (zk.wpd:39090)
     at Function._set2 (zk.wpd:11067)
     at init.setter.func (zk.wpd:19291)
     at init.zk.Widget.zk.$extends.set (zk.wpd:19319)
     at create (zk.wpd:24666)
     at create (zk.wpd:24678)
     at create (zk.wpd:24678)
     at mtAU (zk.wpd:24575)
     at zkx (zk.wpd:24766)
     at zkx_ (zk.wpd:24782)

is there any fix ?

[former_member625836]

You can find an issue here: https://jira.hybris.com/browse/ECP-4003