where do these names come from

[corrine_guan]

In CRM WebUI pages, there are some tab names. For example:

-- in the business roles selection page, it shows ‘Select a business role: - [XXX XXX]’.



-- After selecting a business role IC_AGENT, if the work area is in ‘Identify Account’, the IE tab name will be ‘Identify Account – [Interaction Center]’.



If work area is changed, the tab name will change accordingly:



 

Where are these names coming from?

 

 

-- Business role selection page:

 

For this page, the title is set in BSP Application CRM_UI_START->default.htm.



How is the value of title set?  The title is set in OnCreate event for CRM_UI_START->default.htm:



The detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV->GET_FULL_TITLE:



Then let’s see how variants gv_title and gv_workarea_title come.

 

gv_title is set when title server is initialized:



The source codes locate in CL_CRM_UI_WINDOW_TITLE_SRV->GET_INSTANCE:



gv_workarea_title is set in OnCreate event for CRM_UI_START->default.htm:



The detailed codes are in CL_CRM_UI_WINDOW_TITLE_SRV->SET_WORKAREA_TITLE:



To summarize:



 

-- In a work area:

 

Tab name is set in BSP Application CRM_UI_FRAME-> WorkAreaViewSet.htm:



Javascript Codes to set title is in CRM_UI_FRAME-> lscripts.htm:



While to get full tile, it is in method CL_CRM_UI_WINDOW_TITLE_SRV->GET_FULL_TITLE:



Let’s see how the values for gv_workarea_title and gv_title are set.

gv_workarea is set from breadcrumb BSPWD_BASICS->BREADCRUMBVIEW.HTM:



The detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV->SET_WORKAREA_TITLE:



 

For gv_title, it is different between IC agent roles and non-IC roles:
-- for IC roles, it is set in _ONINITIALIZATION event of BSP Application crmcmp_ic_frame-> start.htm:

Detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV-> SET_TITLE:


-- for non-ic roles, it is set in CRM_UI_FRAME-> WORKAREAVIEWSET.HTM:

Detailed codes are in method CL_CRM_UI_WINDOW_TITLE_SRV-> GET_INSTANCE: