Dynatrace is an Application Performance Monitoring (APM) tool to seamlessly bring together infrastructure, application performance, and digital experience monitoring into an all-in-one, automated solution that's powered by artificial intelligence. Dynatrace assists in driving performance results by providing development, operations, and business teams with a shared platform. Agents are deployed across all nodes in your SAP Commerce Cloud application, giving you insight into your services, ,
OS and database.
Dynatrace should
not be used for the following:
Dynatrace can be accessed via the Cloud Portal (
https://portal.commerce.ondemand.com/ . In Cloud Portal, first select your subscription, then select the environment you wish to analyze. On each environment page you will see a "Monitoring" section which has an icon to open up Dynatrace. For more details and other options for accessing Dynatrace, please see
this page or watch the following video:
https://enable.cx.sap.com/media/How+to+Access+Dynatrace+-+SAP+Commerce+Cloud/1_5i0xt6zz
Before getting started you should be familiar with the data retention periods for Dynatrace. The SAP service data
retention policy allows you to preserve critical information about your system performance, ensuring accurate readings and analysis. The standard Dynatrace data
retention policy is as follows (measured in calendar days):
- Code-level data: 10 days
- Service-level data: 14 days
The transactional data storage capacity depends on the type of environment:
- Stage/Development environments: 10 GB
- Production environments: 100 GB
If you exceed this upper storage limit before the time periods expire, the system truncates older data by reducing its granularity to make space until the retention time periods expire. If needed, you can purchase extra storage capacity. Contact Support for more information.
For each time series, the data granularity decreases as the retention period expires: the periods of time for each data chunk get longer, reducing their precision. For example, if your data was originally sampled every 30 seconds, the archived data would start with the data sampled every minute, then every five minutes, then every hour, then every day.
Therefore, the system archives the data as follows:
- 0–14 days: Data recorded every minute
- 15–28 days: Data recorded every five minutes
- 29–400 days: Data recorded every hour
- 401 days–five years: Data recorded every 24 hours
Before proceeding it is recommended to review the features and capabilities in Dynatrace by consulting the
Dynatrace section of the product documentation. You should ensure you're comfortable with:

In this section we'll walk you through some common problems and how you might go about using Dynatrace to find a resolution.