Updated Learning Journey - Exploring the Lead to Cash Business Process in SAP Customer Experience

[FernandoRedondo]

Hi SAP Community! Fernando at the controls!

Just two years ago in November, we released the Exploring the Lead to Cash Business Process in SAP Customer Experience learning journey.

After about 4,000 learners going over it and more than 1,000 record of achievement badges issued to those who have completed the whole course, we analyzed the feedback given to us, and started a mayor update of the whole course content.

This complete course update comes with a long number of changes:

• Updated SAP Customer Experience Solutions Portfolio used during the business process.

• Introduced Artificial Intelligence for CX and its use cases during the stages for lead to cash supported by all Customer Experience solutions.

• Included a Business Sample to during all the Lead to Cash stages to visualize the steps.

• Updated the Lead to Cash Process Variants with those already mentioned in SAP Business Accelerator Hub.

• 10 net new units and lessons for all the Lead to Cash content with new videos, diagrams, text descriptions and further learning resources.

So, what are you waiting for? go to SAP Learning site, and enroll for the new updated version of Exploring the Lead to Cash Business Process in SAP Customer Experience, after completing it... Don't forget to claim your digital badge to show it in your professional social network profile!

I’ll be back very soon to present you new learning courses, live sessions, micro learnings and any other educational asset which can be interesting for you related to SAP Customer Experience Integration and Extensibility area!

In the mean time, I’ll be looking forward to your feedback and questions via comments here in this post.