
A number of times we run into technical challenges that necessitate the assistance of an SAP Expert. Have you ever wondered where to begin?
Well easy, you have several options like Expert chat, Schedule an Expert etc, and one of the most commonly used option is report an incident.
Today we will learn how to report an incident to SAP.
When you sign a contract with SAP, you gain access to our Expert Support team for both technical and non-technical assistance.
While all these options are available, there are situations where we struggle as where to begin with, this blog is intended to address those situations by advising where to begin and what to look for.
To begin, we must understand the prerequisites and checks that are required for Expert assistance via incident creation at SAP.
You'll need an S-user ID and some basic authorizations in order to access SAP Launchpad and Report an incident (Find out more about the S user ID.)
Know more about the Authorizations required : About the user, authorization and administrator concept (sap.com)
Note: To request authorizations, contact an administrator for your company.
In addition, there can be other potential Stumbling hurdles described below.
Thanks for reading! We hope you found this helpful and that it will help you avoid any more roadblocks on your support journey!!!!!
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