Touch (Knowledge) Base with SAP’s Self-Service and...
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Join us for some SAPSupport-DIYon February 3rd2021!
We’ll showcase our SAP Support toolbox so that you can empower yourself in solving issues independently and fasterin this Self-service and Incident Prevention session.
At SAP, we endeavor to solve an issue, document it and share it many times on our support sites so you can find an answer to your query or solution for your issue before needing to contactour product experts via an Incident/ Expert Chat/Schedule an Expert.
We’ll show you how to make the most of SAP Support’s self-enablement tools and search our many knowledge repositories for known issues and solutions.
By the end of the webcast, you will have learned how to navigate through our Knowledge Base and learn more about SAP Notes, SAP Knowledge Base Articles, Guided Answers, Support by Product Pages and we’ll give you insider tips on how to search most effectively.
Here’s the agenda:
How to access SAP ONE Support Launchpad Search
Search repositories and filters
SAP Notes vs SAP Knowledge Base Articles
Searching Tips
Helpful SAP Notes/SAP Knowledge Based Articles
The session is delivered by a Support Expert from the Customer Interaction Centre, who will be on hand to answer any questions you have via the webcast chat, and in the Q&A session at the end.
If you’re interested in attending the webcast offered in a different language, you can check the On-Demand replays which are offered in a variety of languages here:
Just because it’s self-service doesn’t mean you need to keep it to yourself! Spread the word, and share this offering with your colleagues and friends who could benefit from the session.
