SAP Universal ID – Simplify your logon experience

cornelia_mitschke · ‎2020 Aug 21

Dear Community!

Today, we would like to offer you some valuable insights into the new SAP Universal ID and its adoption journey throughout the SAP landscape.

What is SAP Universal ID?

SAP Universal ID is your single SAP identity to log into SAP. It’s similar to the Apple-ID, just in the SAP world, by linking all your existing SAP legacy accounts (S/P-Users) to your SAP Universal ID.

You can find additional information here.

Why should I use SAP Universal ID?

SAP Universal ID is part of our ongoing efforts to simplify your SAP login experience. By converting to your own SAP Universal ID, you can:

Take control: manage your own SAP identity.

Have one account: seamless login experience across all SAP platforms and application having one account.

Take our SAP Universal ID with you: take your SAP Universal ID with you no matter where you work, your SAP Universal ID remains with you throughout your career.

In the future, SAP Universal ID will be the new and only login approach as it will replace your various login credentials.

How can I create my own SAP Universal ID?

You can create your SAP Universal ID within one minute! It’s straightforward and takes only three steps to get started!

Go to SAP Universal ID and follow these three steps:

Now, all is set up and you can use your SAP Universal ID to log in to SAP!

You can also follow the instructions in this video.

Where can I log in with my SAP Universal ID?

We’re proud to announce that we’re onboarding more platforms every month. Check out the following list to view the status of your most used platforms and systems.

Currently, you can use your SAP Universal ID to log in to:

sap.com

SAP for Me

SAP ONE Support Launchpad (Software Download Center is not yet supported)

SAP Support Portal

openSAP

SAP Help Portal

SAP Training & Learning

SAP Customer Experience Wiki

SAP SuccessFactors Community

SAP CX Microlearning videos & SAP CX DOJO

SAP Store

SAP Ariba Connect

SAP PartnerEdge Portal & SAP PartnerEdge Launchpad

Customer Influence Center

SAP Best Practices Explorer

SAP Partner Store

SAP SF HCM Operational Portal

SAP Demo Store

SAP API Business Hub & Enterprise Analytics Hub

SAP Digital Library

Certified Solutions Directory

SAP SQL Anywhere Forum

We continue to enhance your seamless login experience by integrating the following platforms and applications in the upcoming months!

SAP SuccessFactors Provisioning

SAP SuccessFactors Partner Community

SAP Resolve

What is the planned roadmap of SAP Universal ID?

Soon, the SAP Universal ID Account Manager is available for you to:

Manage your personal data

See all linked legacy accounts of your SAP Universal ID and related data

Add additional e-mail addresses to your SAP Universal ID

Switch your primary SAP Universal ID e-mail address

Change your SAP Universal ID password for all SAP platforms.

Further functionalities are planned to follow. In the second half of this year, we’ll start to roll out the full integration of SAP Universal ID first with SAP for Me. The full integration will allow you to switch seamlessly between your SAP legacy accounts without logging out and back in again.

As more platforms onboard SAP Universal ID, your experience will expand to allow you to browse on different SAP platforms with your respective SAP users and end your sessions with one logout.

Stay curious! More exciting features and functionalities will follow and detailed in future blog posts!

Your SAP Universal ID Team

ChristiaanBITBW · ‎2020 Oct 01

PAM (Product Availability Matrix) is also not supported. I'm getting a logonmask, and can only logon with S-User.

christoph_ostrop · ‎2021 Mar 22

😞

SAP Download Manager does not work anymore - since converting to SAP-Universal-ID

kerstinweiher3 · ‎2021 Mar 22

Dear Christoph Ostrop,

we apologize for the inconvenience. SAP Download Manager does not support SAP Universal ID at the moment. To login into SAP Download Manager you have to provide your S-user ID and S-user specific password. We are currently working with SAP Download Manager team to support the browser based authentication on SAP Download Manager with SAP Universal ID. If you no longer remember your S-user password you can reset the password on accounts.sap.com. Please provide the S-user ID to reset the password.

Kind regards,

Kerstin Weiher

christoph_ostrop · ‎2021 Mar 22

thanks for your reply, (but why does such a change at SAP never take place without great chaos?)

I find the fact even more confusing that there are apparently 2 different passwords for one S-UserID

(1x e.g. for software download, 1x universal ID)

I have now made the download via browser.

kind regards

Christoph

(I had read something about "simplify" somewhere )

kerstinweiher3 · ‎2021 Mar 22

Dear Christoph Ostrop,

We apologize for any inconvenience caused. We take your feedback seriously and understand your situation as part of our transformation journey on building a user management that satisfies today's and future needs. We are working with highest priority to enable the remaining SAP's sites in a partial approach to enhance your seamless login experience. As of today, more than 200 SAP sites already support SAP Universal ID and we target to have most SAP sites enabled to support SAP Universal ID authentication by end of Q2 2021, including the browser based authentication of SAP Download Manager.

Kind regards,
Kerstin Weiher

PsfM · ‎2021 Apr 21

SAP SuccessFactors Provisioning does not work anymore - since converting to SAP-Universal-ID

kerstinweiher3 · ‎2021 Apr 21

Dear Pramod Mansukh,

We apologize for any inconvenience caused and are sorry to hear that you had bad experiences. To investigate on the issue could you please let me know the application url you used and more details about the issue you are facing, like steps you considered or error message.

Kind regards,
Kerstin

ckaberia · ‎2021 Apr 22

Since I linked my account with Universal ID, sites that require login, they keep giving me "Sorry, we could not authenticate you. Try again." the credentials are extremely correct, but after several times I receive e-mail from notification@sapnetworkmail.com alerting that I reset my password due to incorrect login which is not the case.

I have monitored this for over three months and this makes me wonder how Universal ID is working.

kerstinweiher3 · ‎2021 Apr 22

Dear Charles Kaberia,

We apologize for any inconvenience caused. Would you be so kind and share with me on which application you are trying to login? Not all applications support SAP Universal ID yet. Please find here a list with all SAP web sites that support SAP Universal ID. If you cannot find the application you want to login, it is very like that the applictaion is not enabled yet. Please use your S/P user ID and specific password to login.

Kind regards,

Kerstin

antonio_voce · ‎2021 Dec 20

If I activate SAP universal ID on a S-USER and the same S-USER is already utilized in SAP cloud platform integration HCI/BTP/SAP webservice, is this association impacted or continue working without any logon issue?

thnaks

Matt_Fraser · ‎2022 Nov 17

Hi Kerstin,

It's been a year-and-a-half, but this is still an issue with Download Manager. Since recently activating Universal ID, I can't logon to Download Manager with either my email address OR my S-user. Frankly, UID has made things a lot more difficult (since I only ever had one S-user). Now, every time I try to logon to Download Manager, it not only fails, but my password logon access gets locked for an hour.

Cheers,
Matt

kerstinweiher3 · ‎2022 Nov 18

Hi Matt,

We apologize for the inconvenience. The browser-based authentication of the Software Download Center supports SAP Universal ID authentication since over a year now. However, if you want to use the local installed Download Manager you still must use your S-user ID and S-user specific password. You can find an online help page here. If you no longer remember your S-user password, you can reset the password by visiting https://accounts.sap.com/ click on ‘Forgot password?’ and follow the forgot password.

Please let me know if you still need support.

Best regards,
Kerstin

Matt_Fraser · ‎2022 Nov 18

Hi Kerstin,

Thank you for your reply. In fact, the locally-installed Download Manager is a critical tool, as the web page does not give the capability to download dozens of items at once in an efficient batch. Furthermore, when using Maintenance Planner to put together a support package stack, the tool adds items to the Download Basket in anticipation that the customer will use Download Manager to download all of the support packages. So, integrating this tool to use the same authentication mechanism as the rest of the support infrastructure would seem to be a high priority.

Once an individual has upgraded to Universal ID, it is unclear how one would separate the password reset functionality for an individual S-user vs the email-based UID. I did change the password yesterday, and eventually, three hours later, I was able to logon to Download Manager with the S-user and that new password. However, nearly 24 hours later that new password still doesn't work for the UID, even though the tool told me at the time that it was actually updating the UID password, not the S-user password. Could that tool perhaps be made more clear and less confusing, perhaps? I was able to logon to the support launchpad -- and the community -- using a certificate-based SAP Passport, but when I tried in a different browser without a valid Passport, I was only able to logon using the old (pre-reset) password. So, it's clear that even though I thought I was changing the password for the UID, in fact I didn't, I only changed it for the S-user.

Anyway, I think I'm good to go now, but I do hope that Download Manager can be integrated into the UID infrastructure soon, or if not, then the password reset facility can be made more clear when it's being used for individual S-users vs the full UID.

Thank you for putting up with my rant. 🙂

Cheers,
Matt

kerstinweiher3 · ‎2022 Nov 21

Hi Matt,

Thank you for your feedback. Feedback is always welcome! I will bring your points to the team to discuss how we can address them. Please be patient as it will take some time to provide solutions.

The SAP Universal ID password technically differs from the S- (or P-) user password. If you reset the S-user password it is only valid for the S-user in SAP ID Service. If you reset your SAP Universal ID password the password is only valid for your SAP Universal ID.

Could you please provide me a hint where the tool clearly states that you are changing your UID password instead of the password of the S-user? That would be helpful.

Thank you!

Best regards,

Kerstin

Matt_Fraser · ‎2022 Nov 21

I may need to walk back that statement. I was on https://accounts.sap.com/ui/protected/profilemanagement, reached by clicking on the Change Password link at the top right of https://launchpad.support.sap.com/#. Because I had previously linked my S-user to a UID, and this page was called "SAP ID Service" and it talks of a "SAP ID Service password" granting access to all platforms connected to SAP ID Service, I assumed it meant the UID. But, in the fine print, it does list my S-user ID as the account.

It took me a lot of hunting to find a UID-specific password-change page, and to get there I first had to go through the pages to link S-users to a UID (which I had already done), which was a non-obvious path to me. Eventually that got me to https://account.sap.com/manage/security, which does appear to be related to the UID and not the S-user.

christoph_ostrop · ‎2022 Nov 22

Cloud-Access did not succeed with SAP UID ?

https://awmtxn6rh.accounts.sapcloud.cn/ accounts.sapcloud.cn

( URL was mentioned in sapnote https://launchpad.support.sap.com/#/notes/2971034 )